Why is there no international shipping?
We’re not certain if backers from other parts of the world are familiar with what’s currently going on with the US Postal Service, but the short answer is that the previous administration appointed a Postmaster General who has been systematically dismantling it from the inside. This has caused delays in shipping and raised international postage rates to untenable levels. (Visit this URL to see a chart explaining current international postage rates from Stamps.com: https://www.stamps.com/usps/postage-rate-increase/)
As our print zine only costs $10, we felt offering international shipping rates that were anywhere from 3 to 6 times the cost of the book was unreasonable for our backers. There are plans to work with distributors and/or offer print-on-demand copies after the campaign ends but, for the moment, we’ve decided to limit shipping to just the United States.
Last updated: February 14, 2021 15:55
Who is part of the team working on Mage to Order?
At the moment it’s just me (Joie), and a professional editor who is familiar with games and gaming products. I’m doing everything from writing, to layout, to interior art. As we meet various stretch goals, it will allow Drowning Moon Studios to commission more artists and hire more professionals, so that not everything is done in-house.
Last updated: February 14, 2021 15:55
What is your budget?
Our budget breakdown is approximately:
20% - in-house writing, editing, layout and art 30% - printing 25%- shipping 20% - fees and taxes 5% - emergency money
Last updated: February 14, 2021 15:55
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.